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911 Emergency | Traffic Management | Transportation

We all sit back and chuckle at the “accidents” portrayed by the Farmers Insurance Company commercial with their trademark line “we know a thing or two because we’ve seen a thing or two.”  

Experience is fundamental in any business but for the 24/7 communications field – whether you are a call-taker, dispatcher, supervisor or control room engineer and operator – an experienced individual walks through the crisis utilizing the tools they have compiled in their personal toolboxes to support situations in which most individuals will never be exposed.  

The 24/7 Command/Control environments are a part of the toolbox the operator depends upon – and an experienced mission critical partner providing design, manufacturing and installation is imperative to ensure that toolbox provides the 24/7 environment with solutions exceeding current needs and future needs.


Important components to remember when designing a mission critical Command/Control environment:

Size does matter, as does strength and adaptability.

Customization provides the capability to fit your needs to the required space. ADA requirements, ANSI/HFES Human Factors Engineering standards all address the needs of the 24/7 space; consoles must reflect those standards as they are built to address the individual requirements of your 24/7 center.

Built to last, these tools need to have a full functionality from day one. Office furniture sit/stands are not built for a 24/7 environment; office furniture sit/stands respond well to what they were built for – 8 hour days, period.  Your partner must manufacture products that provide the industry’s most efficient, flexible and durable mission-critical solutions available for 24/7 environments.

Time needs to be on your side – (yes, it does.)

Lead times are important. Scheduling of projects of the 24/7 mission critical environment is a collaborative effort orchestrated to ensure the environment is up and running exactly on the date planned.

Your project from contract date to delivery date should be 8-12 weeks, dependent on project size. Manufactured and shipped in the U.S.A. means that freight costs do not include additional charges, delays or add-ons that could occur with being manufactured outside of the U.S.A.

Technology changes.

All the tools the operators utilize from monitors, CPU’s, keypads, CAD/Phone/Radio and handset cradles have certain spatial needs which potentially change with time; the Motorola’s, Dells, and Zetrons of the world are constantly updating and redesigning on behalf of the 911 toolbox.

Designs must work with these technology changes including linear, curved or cockpit style consoles, upper stackable walls, the best interior storage and cable management for hardware, wiring, power supplies and end-user gear that will manage your 24/7 environment into the future adapting to change effortlessly.

Did we say “Made in the U.S.A.”?

Mission critical clients are at the heart of every city and town in the U.S.A. e-SystemsGroup is proud to be providers of those environments by being a manufacturer that embodies the American design and manufacturing skills of the United States.

As you get ready to plan for your 911 Communication Center/Dispatch or 24/7 control environments, please feel free to contact us. e-Systems works with architects and engineers, general contractors, integrators and project managers to provide the support and experience to the needed specifications of your project in the early stages thus ensuring the “we know a thing or two because we’ve seen a thing or two” is applied to your project.

Operator Centric

Custom-fit design through display technology, desktop gear and ancillary monitoring equipment for each communications professional supported by a modular console line ideal for active 24/7 centers.


The unique 6” frame system accepts plug-in components that are specified on 24” or 30” scalable mounting locations.   Select from a vast portfolio of storage modules, cable raceways, 19” rack-mount or accessory options.


Fully welded base frames, floor supported legs, and stackable walls define the rugged design of this all-steel unit.  No laminate or wood materials are used in console structure or integrated hardware components.

e-SystemsGroup has the following recommendations for Public Safety applications:


Contour – “The Contortionist”

Contour is designed with the flexibility of office furniture and built from rugged steel to create a sturdy, true 24/7 control room console.

Benchmark Ergo

Benchmark Ergo “Hercules”

Built for strength, Benchmark Ergo is the ergonomic answer for large-scale screen arrays, technology integration and operator enhancement.